Processing – Your order has been received and is being handled by our processing department. If any additional information is needed for your order, we will contact you via phone or email.

Ready to Ship – Your order has been processed and the prescription verified. The order will be sent to our warehouse to be packaged and shipped. For glasses orders, your order has been sent to our glasses lab to begin production.

Order Processed – Your order was sent to our warehouse to be packaged. You’ll be receiving an e-mail with the tracking number once the lenses have shipped. If any delays occur we will notify you via email.

See Order Notes – Our processing team needs your help with your order. Please check your email for more detailed information or call our customer service department at 888-536-7480.

See Line Items – Your order is unable to be processed further. Please check your email for updated information or contact our customer service department at 888-536-7480 for more information.

Backordered – Your order was sent to our warehouse to be packaged, however due to stock availability, the order is delayed. Please check your email for an ETA of your lens availability.

Awaiting Payment – Per your authorization, a change was made to your order that requires additional funds to be paid. Please approve the charges or supply payment by contacting our customer service department at 888-536-7480.

Payment Declined – We were unable to charge the amount owed to the payment method on file. Please provide an updated payment method online or contact customer service for assistance.

Cancelled – The order has been cancelled and refunded per your request. Please let us know if you have any additional questions.

*Pending Shipment – Your glasses frames are being ordered from the manufacturer. Once they’ve arrived to our lab, your lenses will begin production.