Made-to-Order, or custom made, lenses can take 2 – 4 weeks for the manufacturer to make in your prescription. Since stock of these lenses is not kept, we cannot control the time frame. Once the lenses are made, they will ship to you per your chosen shipping method selected at the time of checkout.

Click the My Account link at the top right hand side of our site to review your recent order's status.

You can track your order using the tracking number emailed to you once your order has been shipped. Tracking numbers can be used on either www.UPS.com or www.USPS.comdepending on the shipping method chosen at checkout. Your tracking number can also be obtained from the My Account section using the Review Orders/Track Packages link.

Click the My Account link at the top right hand side of our site to track the status of your order. Be sure that all of the items in your order have shipped and that no items are currently on backorder. If your order displays your tracking number(s), check with the shipper to confirm the status of your package(s). If your package(s) show a status of "delivered", please contact customer service via email at info@webeyecare.com phone at (888) 536-7480, or Live Chat for assistance.

To change or cancel an order, please email our customer service at info@webeyecare.com or call us at (888) 536-7480 Monday thru Friday from 9 AM - 5 PM EST. Please note that once an order is 'Pending' or 'Shipped', the order is no longer able to be changed or cancelled. For information on our return process, click here.

Click the My Account link at the top right hand side of our site to track the status of your order. Be sure that all of the items in your order have shipped and that no items are currently on backorder or have shipped separately. If your order was split shipped, you may have received two separate tracking numbers. Please check your email to see if you received two shipment notifications from us as the other part of your order could be on its way. If your order displays your tracking number(s), check with the shipper to confirm the status of your package(s). If your package(s) show a status of "delivered", please contact customer service via Live Chat, email at info@webeyecare.com, or phone (888) 536-7480 for assistance.

Once your complete glasses prescription is received & processed, it will take about 7-10 business days to make your lenses. Once shipped, the tracking information will be sent to you via email.

For more information on glasses, you can go to our Glasses FAQ page.

Existing Customers If we have a valid prescription on file for the lenses being ordered, your order will ship within 24 business hours of being placed, subject to product availability. If the prescription on file has expired, and no new prescription has been sent in, the order will be subject to verification per our Terms & Conditions

New Customers If a copy of the prescription has not been sent to us for verification when the order was placed, we will contact the doctor's office, whose information you provided at checkout, to verify your order.

Prescription verification can take 1 - 2 business days. Once verified, the order will be processed and shipped per your chosen shipping method (subject to product availability). After placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order. You will receive an email with your tracking information within 24 - 48 hours of when your order has shipped.

To cancel an order, please send an e-mail request for cancellation or call us to have the order cancelled.