Frequently Asked Questions

Find quick answers to your questions below...

Order Status
• How long will it take for my prescription glasses to arrive?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?

My Account
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• How do I provide multiple patient's information?
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• I received the wrong product.
• When will my order ship?

Pricing and Billing
• Do you take insurance?
• When is payment taken for the order?
• Do I have to pay sales tax?
• How do I buy/redeem a gift certificate?
• I have a question about my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?

Buyer's Guide
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• Can I use my glasses prescription to order contact lenses?
• Can I use my glasses prescription to order contact lenses?
• How is my prescription verified?
• What is a PD measurement?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• What is your return policy?
• Do I need to purchase the same lenses written on the prescription?
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