Frequently Asked Questions

Find quick answers to your questions below...
Order Status
How long will it take for my prescription glasses to arrive?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account

How do I provide multiple patient's information?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I received the wrong product.
When will my order ship?
Pricing and Billing
Do you take insurance?
When is payment taken for the order?
Do I have to pay sales tax?
How do I buy/redeem a gift certificate?
I have a question about my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
Buyer's Guide
Can I use my glasses prescription to order contact lenses?
Can I use my glasses prescription to order contact lenses?
How is my prescription verified?
How is my prescription verified?
What is a PD measurement?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
What is your return policy?
Do I need to purchase the same lenses written on the prescription?